Protea Hotel Klerksdorp

Protea Hotel Klerksdorp (Barend Street) - horrific experience. Made prior arrangements to check in at 10pm.Reception was jam packed with late arrivals, only one very rude gentleman assisting with check in. It took us another hour to check in. The gentlemen attending to the check in used foul language and everything at reception was "disfunctional" and it was chaos. Although we have booked and paid in advance, he refuses to assist us if we don't pay again, because apparently the confirmation does not reflect on his side. We paid (again) just to get to the room at 11h45 pm. The next morning the same guy phoned us 6am and requested us how we intend paying for the accommodation (What!!). The room was filthy and definitely not a non-smoking room. The floors were so dirty (rather kept our socks on). Reception was dirty and the manager on duty indicated that she is going to her real job in the kitchen and cannot assist anyone (I gather she was the kitchen manager and not a general manager). The door handles in the shower were missing. I cannot believe the person who did the grading for the tourism board gave this place more than one star - shame on them. This is also definitely not a safe area to arrive late night.

Great service on arrival from Jeandre at reception, very helpful and friendly gentleman. Rethabile was a darling in the Restaurant. This morning I called reception to ask for an iron, and literally in 45seconds there was a knock at the door by a gentleman with a big smile on his face. This is a Happy place.

The building could do with a face lift and dinner was so bad but the breakfast was at least a bit better. The occupants above me made so much noise that I slept late but also had to wake up early because they continued with the noise when they woke up. The wifi was not stable

Great accommodation for people who need to stay overnight while visiting family in the area. The reservation was easy and with good reception upon arriavl. We will surely book in there again next time we visit Klerksdorp.